We are proud to offer free shipping on all orders anywhere in Australia. We charge a flat rate of $10 for all international orders.
How do you ship packages?
Packages shipped from our Australian warehouse are shipped through Australia Post. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
How long does shipping take?
Shipping can take between 15 and 30 Business days from the date of order. This does not include our 2 – 5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.